Sorry that this isn't a movie clip. I'll keep looking until I can find it. Basically the usability point being made here is that even a service such as 'church' has room to improve in order to better meet the needs and expectations of their audience.
Great example of designing in a box Batman! How do you know the common criminal is going to be afraid of your personal childhood fear?
I actually had this experience one time. These guys are trying to figure out how to turn on an Apple Computer. So embarrassing.
Poor chair usability, poor test packet experience, poor Will Smith!
If a user can't figure out what the purpose is from a quick glance... Well... duh.
Even with the bests quantitative information, a design can miss the mark. It's important to always have the conversation with your users... Otherwise you may end up with a response similar to what is happening in this clip. Check out nngroup.com's article titled Risks of Quantitative Studies
You know it's a dark pattern in Iterative Design when the human/computer interaction perpetually gets worse.
Catch Me If You Can
This is a great example of using the "Halo" affect to con people. Bad ethic, but great example.
The Little Mermaid
Although this isn't a movie clip , it does elude to a usability topic. Sometimes we think we have a good grasp of the main problem of a design. In order to really know where the pulse of the issue is, it's important to do rigorous up-front usability testing.
Hope you enjoyed. ~e